Support escalation triage

Turn approved help content into a support workflow with clear human escalation.

Workflow

  1. Step 1: Claude

    Draft response-macro candidates from approved help articles only.

    Notes: Hand macros to the support lead.

    Handoff: Pass this output to the next step.

  2. Step 2: Notion AI

    Store approved macros with trigger, owner, and escalation condition.

    Notes: Hand the rules to operations.

    Handoff: Pass this output to the next step.

  3. Step 3: Zapier

    Route qualifying tickets to a human queue; never close sensitive cases automatically.

    Notes: Alert an owner on workflow failures.

    Handoff: Keep this as a final deliverable.