Operations incident handoff

Keep incident handoffs concise, factual, and owned by named responders.

Workflow

  1. Step 1: ChatGPT

    Structure confirmed incident facts into status, impact, and unknowns.

    Notes: Hand draft to incident lead.

    Handoff: Pass this output to the next step.

  2. Step 2: Notion AI

    Record decisions, responder, timestamp, and next update.

    Notes: Hand approved status to communications.

    Handoff: Pass this output to the next step.

  3. Step 3: Zapier

    Notify the designated on-call channel after lead approval.

    Notes: Alert if delivery fails.

    Handoff: Keep this as a final deliverable.